Retrofit

Your beloved ORTLIEB bag has never let you down, but unfortunately no longer meets your current needs?
A retrofit could be the solution!

How do I submit a product for a retrofit?

1

Registration

Please contact our customer service department to check the possibilities of a product modification. Let us know your retrofitting request and which product you would like to retrofit.

You can contact us using the following email address: klantenservice@ortlieb.nl

2

Shipping

If we can modify your product to suit your requirements, please send your shipment to our address:

ORTLIEB Benelux | Sportlogistics.eu
Jupiterstraat 2
6468 EV Kerkrade

We recommend that you use an insured service when purchasing postage to obtain proof of delivery. This will protect you against loss or damage during transit.

3

We process your shipment

Once we have received your shipment, we will process your product modification as quickly as possible.

4

Your delivery

We will send your modified product back to you.

Conditions

  • If your product should be damaged during repair, we will of course exchange it for a product in stock.
  • All products sent in for retrofitting must be sent in a clean condition as optimum modifications can only be carried out on clean products. We have to charge a cleaning fee of €5.00 if the product needs cleaning.
  • Retrofitting older products will only be accepted under reserve.

Not found the right info yet?

For more information about our services and many other topics, please visit our Service & Support page.

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