Converting your bags and backpacks

Delivery

Although our products are manufactured in Germany, all orders are shipped from our warehouse in the Netherlands by our partner, Sportlogistics.eu.

Products are usually delivered within 2-3 business days.
If you place your order on a business day before 4 p.m., your order will be shipped the same day. If you place your order on the weekend, your order will be shipped the next business day.
Once we have prepared your order, you will receive an email. This email will contain a Track & Trace link from DHL. Once DHL has received the package, you can track your order via this link.

Shipping costs

Free delivery for orders over €50
For other orders, shipping costs of €6.95 will be charged.

Retrofit

Sending in ORTLIEB products

How does it work?

To offer you the best possible service, your request will be handled directly by our distribution partner for Belgium, Luxenbourg and the Netherlands. You’ll find the exact process further down on this page.

For inquiries from other countries, please select your country using the globe icon in the menu, or visit our distributor page to find the right contact person.

Frequently asked questions

How much does a retrofit cost?

Costs for retrofitting services vary depending on the type of retrofit. Detailed pricing will be provided after contacting us.
We have to charge a cleaning fee of €5.00 if the product needs cleaning.

What are the conditions?

If your product is damaged during a modification carried out by us, we will of course replace it with a product we have in stock.
All products sent in for retrofitting must be clean, as only clean products can be modified.
Retrofitting older products will only be accepted under reserve.

The Retrofit Process

1. Contact customer service

Before sending your product in, please check with us whether a retrofit is possible.

Email us at klantenservice@ortlieb.nl with a brief description of your desired product modification.

Please attach a clear picture of your product so that we can make an initial assessment.

2. Prepare your package

Our customer service department will contact you to let you know whether we will be able to carry out a retrofit.

Please remove all personal items as well as any attachments such as mounts or adapters, and clean the product thoroughly. This ensures we can handle it safely and hygienically.

3. Send your product

We recommend that you use an insured service when purchasing postage to obtain proof of delivery. This will protect you against loss or damage in transit.

Please send your shipment to our address:

ORTLIEB Benelux | Sportlogistics.eu
Jupiterstraat 2
6468 EV Kerkrade

4. We retrofit your product

Once we have received your shipment, we will process your product modification as quickly as possible.

Once the retrofit is complete, we’ll send your product back to you.