Returns

You have bought a product in our online store and want to return it?

How does the return process work?

1

Preparation

You are entitled to withdrawal within 30 days and cancel your purchase, regardless of the reason. Store the items you want to return in the original package.

2

Shipping

You will find a DHL return label with your order. Use this label over the original label. Take your package to the nearest DHL service point.

3

We process your return

As soon as we have received the package, your package will be assessed. If everything is fine, you will get a refund. In case of products being damaged or showing signs of wear, we have the right to decline the refund.

Conditions

  • Returned goods must be in new, unused condition and in their original packaging.
  • Returns are free of charge within the Benelux.
  • For an exchange, please state clearly what you would like to have… Different size or color? Return your package in the original packaging.
  • If your product has a defect that may be covered by the manufacturer's warranty, please see the warranty returns section for instructions on how to return the product.

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