Returns

You have bought a product in our online store and want to return it?

How does the return process work?

1

Preparation

You are entitled to withdrawal within 30 days and cancel your purchase, regardless of the reason. Store the items you want to return in the original package.

2

Shipping

You will find a DHL return label with your order. Use this label over the original label. Take your package to the nearest DHL service point.

3

We process your return

As soon as we have received the package, your package will be assessed. If everything is fine, you will get a refund. In case of products being damaged or showing signs of wear, we have the right to decline the refund.

Conditions

  • Returned goods must be in new, unused condition and in original packaging. For an exchange clearly indicate what you would like: different size or color? Please send your package back in its original packaging.
  • Returns are free of charge within Belgium and the Netherlands.
  • Is your product damaged or is there a complaint or problem with a product, please let us know immediately. When you contact us within 90 days after ordering, we make a free return label for you created. For orders older than 90 days, you must take care of returning the defective product.

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